Increasing process orientation with business process management:Critical practices’
(چکیده) A B S T R A C T
This paper studies the role of business process management in creating a higher business process orientation.The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. Then a statistical analysis of a sample of 324 companies is undertaken to operationalize the success factors in the form of critical practices. Organizations following these critical practices at a certain level will reach higher process orientation sooner.
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Rok ˇSkrinjar, Peter Trkman∗ | Author(s): |
International Journal of Information Management 33 (2013) 48– ۶۰ | Source: |
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۲۰۱۳ | Release Date: |
۱۳ | No of Pages: |
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